Legal Notice

1. Website Publisher

Create my Story
Legal form: EURL – Share capital €7,500
RCS: Grasse 513 765 669 – VAT: FR96513765669
Registered office: 465 chemin du Riou, 06740 Châteauneuf-de-Grasse, France
Phone: +33 (0)9 52 78 43 44
Email: hello@createmystory.co.uk

2. Publication Director

Catherine Walker

3. Hosting Provider

IONOS SARL
7, place de la Gare, 57200 Sarreguemines, France
SIRET: 431 303 775 00016
Phone: +33 9 70 80 89 11
Website: www.ionos.fr

4. Intellectual Property

All website content (text, images, videos, logos, graphics, icons) is protected by copyright.
Any reproduction, distribution, or modification without prior written consent from
Create my Story is prohibited.

5. Liability

The website aims to provide accurate and updated information. However, errors or omissions may occur.
Create my Story is not responsible for:

• misuse of the website
• technical issues linked to networks, hosting, or browsers

6. Data Protection (UK GDPR)

Create my Story processes personal data in compliance with the UK GDPR and the Data Protection Act 2018.
For more details, please refer to the
Privacy & Cookie Policy below.

7. Consumer Dispute Resolution (UK)

If a dispute cannot be resolved with customer service, consumers may use an independent
Alternative Dispute Resolution (ADR) body approved by the Chartered Trading Standards Institute (CTSI).
More information is available at

https://www.tradingstandards.uk/consumers/adr
.

Where applicable, Create my Story may direct consumers to an appropriate ADR provider.

8. Contact

For any question regarding the website or these legal notices, please contact:
Email: hello@createmystory.co.uk

Privacy & Cookie Policy

1. Data Controller

Create my Story, represented by Catherine Walker.
Contact: hello@createmystory.co.uk

2. Data Collected

We may collect the following categories of personal data:

• Identification data (name, email, phone number, postal address)
• Order and billing data
• Technical and browsing data (cookies, technical logs, IP address)

3. Purposes of Processing

Personal data is processed for the following purposes:

• Processing and delivering orders
• Managing customer accounts
• Providing customer service and support
• Sending information and marketing communications (where consent has been given)
• Ensuring website security, performance, and improvement

4. Legal Bases

Data processing is based on one or more of the following legal bases:

• Contract performance (orders, delivery, invoicing)
• Legal obligation (accounting and warranty obligations)
• Consent (marketing communications, non-essential cookies)
• Legitimate interest (fraud prevention, website security)

5. Data Retention

• Order and billing data: kept for 10 years (legal accounting obligation).
• Marketing data: kept until you withdraw your consent or up to 3 years after your last interaction.
• Cookies: stored for a maximum of 13 months.

6. Data Recipients

Your personal data may be shared with:

• The Create my Story internal team
• Technical providers (hosting, payment service providers, logistics partners)

No data is transferred outside the European Union without appropriate safeguards in place.

7. Your Rights (UK GDPR)

In accordance with the UK GDPR and Data Protection Act 2018, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability

To exercise your rights, you can contact us at:
hello@createmystory.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

8. Cookies

Our website uses cookies and similar technologies to provide a better user experience,
analyse website traffic, and, where applicable, offer personalised content and advertising.

8.1 Types of Cookies Used

• Essential cookies: required for the basic functioning of the site (for example, session
  management, basket, security). These cookies do not require your consent.
• Analytics cookies: used to measure audience and understand how visitors use the site
  (for example, through tools such as Google Analytics). These cookies require your consent unless configured
  in a way that is fully compliant with applicable exemptions.
• Marketing and social media cookies: used to display personalised content, ads,
  or to share content on social networks. These cookies require your consent.

8.2 Cookie Banner and Consent Management

When you first visit the site, a cookie banner informs you about the use of cookies and allows you to accept
or refuse non-essential cookies. You can change your preferences at any time via the
“Cookie Settings” link (for example, in the footer of the site).

8.3 Managing Cookies in Your Browser

You can also configure your browser to block or delete cookies. Please note that blocking essential cookies
may affect the proper functioning of the website.