How can we help you?

Below you’ll find answers to the most frequently asked questions. You can also reach us anytime through the live chat (bottom right), by email at hello@createmystory.co.uk.

Personalized books

Our personalized books are designed for children up to around 12 years old. Each story can be adapted to the child’s name, appearance and family members, which makes the experience fun, engaging and memorable for a wide range of ages.

They are also a perfect gift for babies. Even in their first months, little ones recognise the sound of their name, the faces of family members and the colours on each page. A custom storybook becomes a beautiful keepsake that grows with the child and can be enjoyed for years.

Whether you’re looking for a unique birthday gift, a magical moment at bedtime, or a meaningful keepsake for a newborn, our personalized books offer a warm, child-friendly way to encourage imagination, early language skills and family connection.

All our personalized books are printed in premium hardback format, designed to be durable, safe, and easy for children to handle.

Standard Premium Book Format

Size: 15.5 × 21.5 cm
This child-friendly size is ideal for small hands and makes page-turning easy.
Pages: 24 fully illustrated, full-color pages
Personalisation: Up to 20 custom elements (child’s name, appearance, family members, messages, etc.)
Cover: Rigid, wipe-clean hardback cover
Extra option: Add a photo dedication page to make your gift even more meaningful
Quality & Values: Created and developed in France with an eco-responsible approach

This format is used for most of our storybooks, including magical adventures, bedtime stories and themed personalised books.

Large Format for Comic-Style Books and Baby Albums

Some titles are printed in a larger premium hardback size inspired by classic comic albums.
Format: 21 × 30 cm
Pages: 30 to 40 full-colour storyboard-style illustrations
The larger A4 format enhances the visual impact of comic scenes, illustrations and baby photos while keeping the book easy to read and hold.

Each Create My Story book is designed to feel truly unique. You can personalise up to 20 different elements, depending on the title. This allows you to create a story that reflects your child, your family, and the magical world you want to bring to life.

Personalisation options include:

Child’s first name (appears throughout the story)
Family members or loved ones featured in the story
Personal message added on the first page
Optional dedication page with your child’s photo
Custom baby details for baby albums (date of birth, weight, etc., depending on the book)
Choice of gender or neutral character (for certain titles)
Additional options depending on the story universe (e.g., superhero features, adventure roles, languages)

Every page is individually adapted so the child sees themselves directly in the story, making the book more engaging and emotionally meaningful.

Yes, you can!
You have the option to add a personalised photo dedication page to your book for £3.90. This extra page appears at the beginning of the story and transforms your book into an even more meaningful keepsake.

You simply upload your photo during the personalisation process, and we take care of the rest.

Each book follows the same storyline for all children, but the story becomes unique through personalisation. Your child’s name appears throughout the pages, and you can add an optional photo dedication to make the book even more personal. Every copy is printed individually for each child.

Our personalized books are available in several languages depending on the title. You can check the available language options directly on each product page. If a book is available in multiple languages, you’ll be able to select your preferred one before personalising your story.

Yes. All Create My Story books are printed with child-safe materials, including high-quality inks and a durable hardback cover. The format is designed to be easy for small hands to hold, making it suitable even for babies with adult supervision.

Each book is carefully packed in a protective letter-format parcel to ensure it arrives in perfect condition. We use sturdy, flat packaging to prevent bending during transport. The parcel is slim enough to fit most mailboxes, making delivery fast and convenient.

Absolutely. Our books make beautiful, meaningful gifts for birthdays, holidays, baby showers and special occasions.
Invoices are never included in the parcel, and you can add a photo dedication page to make your gift even more personal.

Yes, we ship worldwide.
Your personalized book is made to order in France and can be delivered to most countries.
For more information about delivery times, please refer to the “Shipping & Delivery” section of this FAQ.

Every Create My Story book is unique and made to order.
Once you personalise your story in just a few clicks, your book is carefully produced in France and dispatched within 48 hours.

Your order is shipped from France and we ship worldwide and delivery times vary depending on the destination country.
For the most accurate estimates, please refer to the official information provided by La Poste.

All our books are developed in France in collaboration with childhood specialists. Our stories are created with input from teachers, speech therapists, psychologists and Montessori educators, with a focus on supporting children’s learning through engaging and meaningful experiences. It’s a fully French, expert-driven team effort.

Each book is then custom-made in our workshop in France, printed with care for every child, and dispatched within 48 hours for fast delivery.

Yes, you can order as many books as you like, each personalised for a different child. Simply create each book individually with its own customisation and add them to your cart.

If you notice a mistake right after placing your order, please contact us as quickly as possible. Each book is printed individually and usually enters production within a short time, so early contact gives us the best chance to correct it before printing.

You can reach us through:

Live chat (bottom right of the screen)
Email: hello@createmystory.co.uk

Because each book is personalised and made to order, we cannot modify it once the printing process has started.
If the error comes from our team (printing issue, wrong name, manufacturing defect), we will of course reprint and resend your book free of charge.

We recommend double-checking all personalisation fields before confirming your order to ensure your story is exactly as you want it.

If your book arrives damaged, please contact us as soon as possible with your order number and a photo of the damage. We will replace your book free of charge.
Your satisfaction is our priority.

Personalized music albums

Our personalised music albums include professionally recorded songs where your child’s name is sung throughout the tracks. Each album is designed to be fun, uplifting and confidence-boosting, making it perfect for daily routines, car rides, playtime or gift-giving.

Most albums are designed for children up to around 8–10 years old, but babies and toddlers also love hearing their own name in the songs. The music is joyful, positive and created especially for young children.

Simply select your chosen album, choose your child’s name from the list, and place your order.
If a digital download is available, you can choose between a physical CD, a digital version, or both.

Each album includes multiple professionally recorded versions of the songs, allowing us to insert your child’s first name naturally into every track.
The name is sung clearly, and the pronunciation is adapted to the version you select when ordering.

Most albums include hundreds of available names, listed alphabetically on each product page.
Names are grouped phonetically so you can easily find yours, even if the spelling is unique.

If your name is not listed, you can contact our customer support.
We can help you find the closest phonetic version, suggest alternatives, or advise on upcoming name updates if available.

Yes. Each album includes audio samples so you can listen to the music style, rhythm and production quality before choosing your child’s version.

Languages vary depending on the album.
Some albums are available in English, French, Spanish, German, or other languages.
The available languages are shown on each product page.

Not all albums have a digital version.
When a download is available, you will see the option clearly displayed on the product page.

No. If you choose the digital option, we will email you the download link within 24 hours.

Yes. Physical CDs include a personalised printed label featuring your child’s name, making the album even more special.

Yes — while each personalised album includes one name per CD, you can absolutely order albums for twins, siblings or groups of children.

We also offer the option to prepare a Twin or Triplet Gift Box Set, where each child receives their own personalised album, beautifully packaged together as a matching set.

If you would like a twin or triplet box set, simply contact our customer support after placing your order and we will prepare it for you with pleasure.

Yes. You can personalise and order as many albums as you like — each child receives their own customised version.

Digital version: we will email you the link t download the music album within 24 hours.
Physical CD: produced and shipped within 48 hours
Delivery times depend on your location.
For details on shipping times, see the “Delivery & Payments” section of the FAQ.

CDs are shipped in awe  protective letter-format parcel, designed to prevent bending and scratching during transport.
Invoices are never included in the parcel.

Yes! Personalised music is perfect for parties, celebrations, morning routines or classroom fun.
However, the songs are for personal, non-commercial use only.

If your CD arrives damaged or contains an incorrect name or track version, contact our support team with your order number and a photo.
We will replace your album free of charge.

Personalized animated cartoons

Choose your preferred cartoon, enter your child’s first name, upload the required photo(s), and complete your order. Each animated episode is then personalised with your child’s name and image, creating a fun, magical experience.

Your child’s name and photo are integrated directly into the animation.
A team of designers places your child’s face or portrait into key scenes, ensuring a natural and joyful result.
Each cartoon is produced individually, making every DVD unique.

All cartoons are available as DVD format.
Some titles may also offer a digital download version for customers who don’t use DVD players.
Format availability is displayed on each product page.

Yes. Many of our personalised cartoons are available in both DVD and digital download versions.
If a digital file is available, you will see the option clearly shown during checkout.

To ensure the best animation quality, please follow these guidelines:

  • JPEG format

  • Between 100 KB and 4 MB

  • Clear, well-lit, colour photo

  • Child facing the camera

  • No filters, heavy shadows or pixelated images
    If the photo does not meet quality standards, our team will contact you.

Each cartoon is created and produced individually.

  • DVDs: manufactured and shipped within 48 hours

  • Digital downloads: sent instantly by email when available
    For detailed delivery times by country, see the Shipping & Delivery section of this FAQ.

Yes. The DVD label features a printed personalised design with your child’s name, making it a beautiful keepsake and gift.

Absolutely. You can order as many personalised DVDs as you like, each with a different name and photo.
If you wish to offer them as a twin or sibling gift set, simply contact us and we can prepare a matching box set for you.

Yes. The cartoons are designed for children aged 0 to 8, with gentle storytelling, positive messages, and age-appropriate animation. Babies also enjoy hearing their name and seeing familiar faces.

If your DVD arrives damaged or contains an error in the personalisation, contact our support team with your order number and a photo of the issue.
We will reprint and resend your DVD free of charge.

Learning Games & Printables

Our collection includes physical and digital games such as the Emotions 7-Family Card Game and Yoga Position Game, as well as a wide range of printable activity kits, educational packs, and birthday kits, all available as instant digital downloads.

You can choose between a physical version shipped to your home or a digital version available as an instant download.
Both versions contain the same illustrations and content.

Physical versions of the Emotions 7-Family Game or Yoga Position Game are produced and shipped within 48 hours.
Delivery times vary depending on your location.
Digital versions are available immediately after purchase.

Digital products such as the Kitémotion, birthday kits and activity packs are sent automatically by email just after checkout.
You also have instant access through your order confirmation page.

No worries.
Contact our support with your order number and we will resend your download links.
Downloads are unlimited and can be accessed again if needed.

Yes. Shipping fees depend on your location and are displayed at checkout before confirming your order.
Digital products have no shipping costs.

Yes. All printables are designed for easy home printing.
You can print the pages as many times as you like, making them perfect for siblings, classrooms or repeated practice.

Most games and activity kits are ideal for children aged 3 to 10, depending on the product.
Birthday kits and creative activity packs can be enjoyed by a wide age range with adult guidance.

All games and printables are designed to encourage learning through play, emotional development, creativity and autonomy.
Several products are inspired by Montessori principles and created with input from childhood specialists.

If your file does not open, appears incomplete or you encounter a technical issue, simply contact us.
Our team will resend the files or provide assistance until everything works perfectly.

Pixar & Ghibli-Style Portraits

These portraits are custom-made illustrations inspired by the magical look of Pixar films and Studio Ghibli animations. Your photo is transformed into a unique, high-quality artwork that captures your personality, expression and charm in a warm, cinematic style.

No.
This is a hand-guided creative process — not a simple AI filter.
We use advanced tools to start the illustration, but every portrait is manually reviewed, refined and enhanced by an artist.
This ensures that the final result looks natural, expressive and faithful to you.

Yes, absolutely.
You can upload several photos if you want us to include:

  • A pet (dog, cat, horse, etc.)

  • Other family members or friends

  • Objects or accessories

  • A specific setting, pose or mood

Our artist will combine the elements you send to create a coherent, beautifully illustrated scene.

For the main portrait, please upload:

  • A clear, high-resolution colour photo

  • Your face fully visible and well-lit

  • No heavy filters, sunglasses or distracting shadows

If you send additional photos (pets, people, objects), make sure they are also clear and easy to see.
If any photo is not suitable, we will contact you before starting the illustration.

Most portraits are delivered within 24 to 72 hours, depending on complexity.
Every illustration is hand-finished by an artist, which ensures quality over speed.

Yes.
If you’d like adjustments (colours, expression, background, extra details), you can request a revision.
We want your portrait to feel perfect and aligned with your vision.

Delivery & Payment

Production times depend on the product you choose:

  • Personalised books: shipped within 48 hours

  • Personalised music CDs: shipped within 48 hours

  • Personalised cartoons: DVDs shipped within 48 hours, digital versions sent instantly

  • Games & physical products: shipped within 48 hours

  • Digital downloads: available immediately after purchase

Delivery times vary by country.
For detailed transit times, please refer to your local postal service.

Yes. We ship to most countries.
Shipping costs and estimated delivery times are shown at checkout before confirming your order.

Shipping fees depend on your location and the type of product ordered.
The exact cost appears on the checkout page before payment.
Digital products have no shipping fees.

No. Invoices are never included in the parcel.
They are sent by email only, making every order suitable for gifting.

We accept most secure payment methods, including major credit and debit cards.
Payments must be completed at checkout before production begins.

No.
Because all personalised items are made to order, payment is required at the time of purchase.

Yes.
You can enter your promotional code on the checkout page.
If the code is valid, the discount will automatically apply to your total.

If your payment fails, try:

  • Using a different card

  • Checking your bank’s security validation

  • Refreshing the checkout page

If the issue persists, contact our support team and we’ll help you complete your order.

Personalised products cannot be returned or refunded once production has started.
If your order contains an error or arrives damaged, we will replace it free of charge.

If you ordered a digital product and didn’t receive your download link:

  • Check your spam/junk folder

  • Verify the email used at checkout

  • Contact us with your order number

We will resend your links immediately.